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Connector Help Centre
From latest releases and enhancements to system requirements and FAQs, you'll find valuable information to help
with your support needs.
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Latest Releases
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| You are viewing the English version. Click the Enhancements tab to view or compare features. Current Version: 2011 Available Update: 2011.00.018 Details: Please note that Connector 2011 or higher (English version) must be installed prior to updating Connector. You MUST have the English version of Connector version 2011 and higher. To check which version you are currently using, select the Tools menu on the Connector Toolbar and select "About". | Having trouble with a download? Check out our Download Troubleshooting FAQ |
| Pour les versions en Français, sélectionnez Français dans le coin supérieur droit de cette page. |
Enhancements
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- Reintroduced the “Include Name” checkbox in the Document dialog. When this checkbox is checked, Connector will display the file name, in addition to the file number when a hyperlink is inserted. When this checkbox is unchecked, Connector will only display the file number.
- Fixed an issue with parameters not displaying correctly in the Linkage window, resulting in calculation values incorrectly equalling zero.
- Improved stability during the creation of document links to an older (2009 and lower) CaseView document in Word and Excel.
- Fixed an issue where CaseWare files could not be compressed when a user had Excel documents open on their computer.
- Resolved an issue where numbers linked from Connector were not displaying the digit grouping symbols in Word.
Articles
Is Working Papers Available Online?
Last Modified: Dec 12, 2011
Slow loading of Excel files when establishing a connection to CaseWare Connector
Last Modified: Nov 08, 2011
Error Message List for Connector 2010.00
Last Modified: Oct 05, 2010
Connector and Office 2010 (64-bit)
Last Modified: Jul 15, 2010
Slow performance beginning with Connector 2009.00.060/.064
Last Modified: Apr 26, 2010
Troubleshooting Connector and Microsoft Word
Last Modified: Aug 18, 2008
Linking to MS Word and Excel
Last Modified: Aug 18, 2008
Is Working Papers Available Online?
Last Modified: Dec 12, 2011
Connector installation
Last Modified: Nov 05, 2009
Opening "cw:" Error When Clicking or Building a Link in Connector
Last Modified: Feb 01, 2010
View all Connector CaseKnowledge Articles
Requirements
Operating systems:
- Microsoft Windows 7 Professional (Note: See here for important information when sharing files hosted on Windows 7)
- Microsoft Windows Vista Service Pack 2 or higher (Note: see here for important information when sharing files hosted on Windows Vista)
- Microsoft Windows XP Professional Service Pack 2 or higher
Hardware
- 1 GHz 32-bit (x86) or 64-bit (x64) processor
- Minimum 512 MB of system memory. 1,024MB or more recommended for improved performance.
- The Connector program requires 10 MB hard drive space.
- The size of open client files will vary depending on the features used and the size of documents managed. Working Papers has built-in compression that significantly reduces the size of compressed files.
- SVGA monitor capable of 256 colors and 800x600 resolution is required. A monitor with 1280x1024 resolution or higher is recommended.
- Dual monitors are supported.
- CD-ROM drive. The Working Papers product is distributed on CD-ROM.
- Updates between CD releases are available as downloads from the CaseWare International Inc. website. A high-speed internet connection is recommended for downloading program updates.
Additional components
- Microsoft Internet Explorer version 6.0 or higher.
- Adobe Acrobat Reader 5.0 or higher.
- Microsoft Office. See compatibility chart below.
Microsoft Office
Please refer to this compatibility chart as the minimum requirements for Microsoft Office vary depending on the way Connector is used.
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Microsoft Office Version |
DDE Linkage |
UDF Linkage |
|
XP Service Pack 3* |
Yes |
Yes |
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2003 Service Pack 2 |
Yes |
Yes |
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2007 Service Pack 2 (MSO) |
Yes |
Yes |
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2010 (32-bit) |
Yes |
Yes |
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2010 (64-bit)* |
No |
No |
*Note: Microsoft Office XP Service Pack 3 will also work with Connector running UDF provided either:
- Connector's installation is performed using the standard Setup.exe, rather than running an MSI installation. The Setup process will install Microsoft's Knowledge Base update KB908002 automatically, which is required for compatibility with Office XP Service Pack 2.
- Microsoft's Knowledge Base update KB908002 has been installed on the destination machine manually, which will allow for the use of an MSI installation.
*Note: Connector 2011.00 is fully compatible with Microsoft Office version 2010 (32-bit). At this time, Office 2010 (64-bit) is not supported by Connector 2011.00
- For more information please read the section “Will a 64-bit version of the Office 2010 be available?” on the Microsoft Office 2010 FAQ.
User Rights
- Local administrative rights to the destination machine are required.
QuickVids
Help
Online Help for CaseWare's latest product releases is now available. Online help offers several advantages over traditional desktop help (.chm) by allowing you to:- access CaseWare's most up-to-date help;
- learn how the latest features work before upgrading; and
- view the online help using any browser on any operating system.
Accessing the Online Help
To view Connector Online Help, click here .
